Our research teams review the status of occupancy on over 15,000 vacant premises each week obtaining evidence so customers can be brought back into charge quickly. Our proactive approach significantly enhances revenue collection, reduces periods of vacancy, and mitigates system losses.
Combined Utilities joined this scheme in November 2020, with our strategic partners Wave Utilities quickly establishing ourselves as the market leader outperforming other participants in terms of number of customers brought into charge and success rate of our 28,000 + submitted applications.
The project requires a large data solution involving continuous investigations on over 80,000 premises. Each week our research teams investigate over 15,000 properties to review the status of occupation.
https://www.unitedutilities.com/Business-services/retailers/incentive-schemes/vacancy-incentive/
Combined Utilities joined this scheme in March 2021 – with our strategic partners Wave Utilities quickly establishing ourselves as the market leader outperforming all other participants in terms of number of customers brought into charge and success rate of our 9,000 + submitted applications.
The project requires a large data solution involving continuous investigations on over 35,000 premises. Each week our research teams investigate over 8,000 properties to review the status of occupation.
Wave Utilities are a UK leading business water supplier. Winning “Water Retailer of the Year” for customer service and support.
Over the past 5 years we’ve developed a successful strategic partnership with Wave. We are currently working together on multiple Vacancy and Gap Site Projects including; United Utilities, Severn Trent Water, Anglian Water, Yorkshire Water and Wessex Water with others on the way. Bringing tens of thousands of commercial premises into charge with customers being held accountable for the services they consume.
